Last updated: March 2026
We want you to be satisfied with your EssayAce purchase. This Refund Policy outlines the conditions under which you may request a refund for credit packs purchased on essayace.au.
If you have not used any credits from a purchased pack, you may request a full refund within 7 days of the purchase date.
If you have used some credits from a purchased pack, you may request a refund for the unused credits only within 7 days of the purchase date. The refund amount will be calculated proportionally based on the number of unused credits remaining in the pack.
No refund is available for credit packs where all credits have been consumed, as the service has been fully delivered.
Complimentary free credits provided upon account creation are non-refundable, as no payment was made.
Credits that have expired (3 months for Starter packs, 6 months for Pro packs) are not eligible for a refund.
To request a refund, send an email to support@essayace.au with the following information:
We will review your request and respond within 2 business days.
In cases of technical issues where credits were consumed but no scoring results were delivered (for example, due to a system error), please contact us at support@essayace.au. We will investigate and either restore the credits or issue a refund at our discretion.
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to that transaction.
For refund requests or questions about this policy, contact us at: support@essayace.au